SHIPPING + RETURNS
Do you use Sustainable Packing & Packaging?
We are committed to up-cycling boxes and packing supplies to ship your order in. The paper, plastic, bubble wrap that you may receive in your package is up cycled from vendors who cannot ship to us in a 100% zero waste manner or from neighbouring stores from whom we up-cycle their shipping “waste”. We hope you can reuse this as well, or simply ask that you recycle it in conjunction with your local recycling programs.
How do you ship?
All Canadian orders are shipped using Canada Post. We will provide a tracking number with each order via email, and should arrive to your mailbox within 1-7 business days (depending on your location). Your package will be insured up to $100 CAD. All online orders are processed and shipped with 3 to 4 business days of you placing the order.
*Free shipping on all orders over $200 in Canada.
Do you accept returns?
We are conscious about the carbon emissions created by purchasing, return & exchanging and therefore we unfortunately do not accept returns or issue refunds. Our goal with offering online shopping is to make sustainable products cross country available. However, if you do have an issue with your purchase, please reach out and and we will treat these requests on a case-by-case basis.
What if my package is lost?
It is your responsibility to ensure we have the correct shipping address. You package will be insured up to $100 with Canada Post. If your parcel is lost we will assist in anyway we can to help recover the list parcel.
LOCAL DELIVERY & CURBSIDE PICK UP
** LOCAL DELIVERY IS CURRENTLY SUSPENDED FOR THE MONTH OF JANUARY **
We offer local deliveries to the Pacific Rim Region once a week. All orders will be delivered on Tuesdays between 12pm to 5pm. You can also request curb side // instore pick if you would prefer. You will be notified as soon as your order is ready.